Hermes Canada

Hermes Canada

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Payment

We currently accept payment through the following ways:
We accept Paypal and Credit Card online payment;

 

1. Credit Card : VISA or Master Card

1.1 VISA Card
We are through the VISA Card Company to accept your payment! When you create the order information on our site, you could choose to pay the bill via Visa, which is absolutely secure. You could check on www.visa.com to make sure its security.
(1) NOTE:
If returned as DECLINED, please call your bank and tell them to unblock your deal. VISA Card is easy and safe to make an online purchase with. Please feel free to contact us if you need further help.
(2) Possible reasons for payment declined:
1. Guests did not correctly fill out payment information
2. Issuing bank does not support online shopping
3. Guest card balance is not enough
4. Guests have an adverse payment records which did not pass the VISA Card filtration system (non-payment, document deception etc.)
1.2 Master Card
Master Card is also a very easy and quick way to send and receive money when doing transactions. You could pay the bill via Master Card,which is absolutely secure. You could check on www.mastercard.com to make sure its security.

Please feel free to contact us if you need further help.

 

2. We guaranteed:

1. FREE SHIPPING ORDER OVER 3 ITEMS, 7-10 days to worldwide.
2. 100% Satisfaction and Money Back Guarantee.
3. We accept Paypal, credit card.
4. Any questions you have, please contact our customer service.
5. Email to us: Email, will reply you within 9 hours.
6. Actual photo, you will get is same as the picture, all makings are exact! Our team will control the quality and the authenticity of this item before shipping it to you.
7. Within 72 hours, we will give you the tracking number to your email.

 

Payment FAQ

Q1: Why does a credit card fail to pay sometimes?

A1: There are many reasons for the failure as follows:

1. The credit card hasn’t been authorized to pay internationally and you should contact your issuing bank for the solution.

2. Each IP address is allowed to pay only once in a day. It means you can only pay one order in a day.

3. The limit of the credit card is not enough

4. Our credit-card system doesn’t accept the credit card, please try another card

5. The billing address of the credit card is different from the address that you receive the order

6. The information of the credit card that you input is wrong, such as the card number, CVC code and so on.


Q2: How to resolve the above payment problems?

A2: Try a different card

Make sure the shipping information is same as billing information.

Q3: Why is my payment pending after I have paid?

A3: One possible reason is that your payment is not successful, please wait for further notice. Once your payment is received, the status of your order will change to “Paid”. If the money is deducted from your card but the order status still remains “Pending”, please contact us through E-mail and we will reply to you as soon as possible.

Q4: How secure is my payment?

A4: Payments via escrow are protected with VeriSign encryption, the highest encryption technology commercially available.We promise you that the information of your credit card as well as keeping your account details secret.

Q5:How do I know whether my payment is received or not?

A5: You can check your order status to see whether your payment is confirmed by us, and the bank will send you a confirmation email to you once the payment go through.

Q6: Why was I overcharged?

A6: As we known, your bank might charge you International exchange rate and service charge. We actually charge you the price of your order.

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